Mar 08

Response February: Building, Engaging, and Maintaining Responsibility

It’s been a little more than two weeks since the February issue of Response hit the web and began delivering to mailboxes. With a cover story on house-and-home e-tailer Build.com, part two of our four-part series on the consumer journey, and feature on the digital goods market, this compact issue packs a serious informational punch. For more on how we pulled it together, read on:

  • I was first introduced to Marshal Downey, our cover guy and interviewee for this feature on Build.com, during the run-up to Response Expo 2016. The first connection came from Hawthorne’s Karla Crawford Kerr — a valued ally in the business and now member of our DRMA Education Committee. Though we haven’t been able to nail Marshal down as a speaker for the Expo, we eventually locked him in for this interesting look at how the now-17-year-old e-tailer has grown its customer base via online and offline outreach — as well as impeccable customer service. One of the youngest cover subjects in years (all of 13 years old in 2001 — when I took the editorial helm of Response), Downey is wise beyond his years when it comes to omnichannel marketing. If you missed the link to the story above, here it is once again: Not Your Average Home Expansion
  • The second of our four-part “Consumer Journey” series leading into April’s Response Expo — which will feature a six-session track on the topic — focuses on engagement. My belief in the consumer journey as the centerpiece of the Expo was further confirmed last week when I attended the annual eTail West show in Palm Desert, Calif. Various facets of the consumer journey were the focus of nearly every conversation on the show floor, at the parties, and on the educational stage. Key freelancer Nicole Urso Reed is handling the series. In this issue, she caught up with representatives of 2016 DRMA Marketer of the Year finalists Nutrisystem and Vistaprint, Response Advisory Board member Peter Koeppel, and PR/social media expert (and DRMA Education Committee member) Lindsey Carnett. In case you skipped the link above: The Power of Attraction
  • Our annual look at the digital goods space explores the depth and the breadth of what “digital goods” can be: movies, gambling, eCards, meditation, books, Wi-Fi, web design, music, dating — and more. Our Pat Cauley spoke to leaders from JibJab, Wix, Boingo (all past Response cover subjects) and more for this in-depth piece on what’s working, what’s not, and what’s new in marketing in this young but exploding vertical. Here’s that story link again: The Digital Boomtown
  • Our monthly direct response TV and radio media billings return to the short-form DRTV sector for third-quarter 2016 results. After seven consecutive quarterly losses, short-form DRTV finally bounced back — if only slightly. A $4.3 million increase (less than 1 percent higher than 3Q 2015 results)  The network and spot TV markets continued to shine in short-form, helping make up for Hispanic’s continuing struggles. For a full look at 3Q 2016 short-form DRTV media billings, click here: A Ray of Light for Short-Form DR Billings
  • Other key items in this month’s issue include:
  • Finally, in my Editor’s Note column, two moments inspired some thoughts on the ongoing — and perhaps growing — controversy surrounding consumer privacy and data security. One phone call and one intriguing article helped prompt this piece — one that includes references to Voltaire, Spider-Man, and the Bible (all in a single sentence)! If you missed the link above, here it is: Data and Targeting, and Power and Responsibility

Thanks again for reading and interacting with Response!

Dec 01

Response October: Better Late Than Never

Response October 2016Considering that Response’s November issue hit the web and mailboxes in the past two weeks, you’d be right in thinking, “Why’s he recapping the October issue now?” I’ll tell you this: it isn’t for lack of effort. Things have been crazy around the Response offices of late: our new DRMA Committees are in full swing, planning for Response Expo 2017 is underway in earnest, and preparation of our annual Preferred Partner Directory for its December debut was, as always, time-consuming. Today, though, I finally found some wiggle room to dig into an October issue that featured the winner of the eighth annual DRMA Marketer of the Year Award, the second part of our biannual media buying and planning guide, a look at the automotive marketing scene, and more. Read on to look back:

  • In one of the closer races in the eight-year history of the competition, Nutrisystem was announced as the winner of the 2016 DRMA Marketer of the Year Award on Sept. 14 in Las Vegas. Vistaprint finished second in the voting, with Adore Me, the Las Vegas Convention and Visitors Authority, and AIG finishing behind them in that order. Stacie Mullen, Nutrisystem’s vice president of celebrity management, was on hand to accept the award — and could not have been more personable and thankful. And she was outstanding to all involved while posing for the cover story photography with Vistaprint’s Peter Tardif and others while overlooking the Vegas Strip from Drai’s Rooftop Nightclub at The Cromwell. For more on the competition — and the victors — and if you missed the link to the story above, here it is once again: A Big Victory — by the Slimmest of Margins
  • Freelancer Doug McPherson took on our annual look at the automotive market. And while high-tech, performance-based tools like augmented reality (AR) and interactive games are taking hold — which makes sense as an intriguing adjunct to the traditional test drive —a number of those in the space, from car manufacturers to car dealers and aftermarket goods marketers — are still finding success with more traditional media. Even print! Here’s that story link again: Fueling Sales
  • Expanding TV technology. Video content everywhere. Second-screen messaging. Expanding mobile response. In the second media buying and planning guide feature of 2016, long-time contributor Nicole Urso Reed queried leaders from the agency side of the business about key 2016 topics, such as the effects of political and Olympic advertising, and what’s coming in 2017 and beyond. Technological shifts that impact the empowered consumer’s journey to purchase lead both the challenge and the opportunity lines. Just in case you skipped the link above: Rolling With the Changes
  • In the third of our series of features on the back-end vendor services space (in August, we touched on payment processing, with teleservices covered in September), our Doug McPherson spoke with a trio of leaders in the fulfillment space. Talk about a business that’s changed — especially thanks to consumers’ Amazon-driven expectations for immediate delivery, constant communication, and easy returns. Read more about the current state of fulfillment here: Providing Product
  • Our monthly direct response TV and radio media billings return to the long-form DRTV space for second-quarter 2016 results. For the first time in a year, long-form suffered a (minor) setback, dropping $11.4 million from 2Q 2015 results. However, much of that decrease can be attributed to a continuing decline in cable outlet pricing — and who, on the agency side, is complaining about that? In fact, total time slots purchased were up 8.4 percent, while spending in the top-30 DMAs also jumped. For a full look at 2Q 2016 long-form DRTV media billings, click here: Long-Form DRTV Billings Send Mixed Messages in 2Q 2016
  • Other key items in this month’s issue include:
    • A DRMA Spotlight story on Z Living, and its expanded slate of new programming designed to reach key demos across an array of platforms.
    • The But Wait, There’s More page features a bevy of photos from the packed DRMA Marketer of the Year event in Las Vegas.
  • Finally, the topic for my Editor’s Note column was a no-brainer: the October issue is the first of Response‘s 25th year in business. And while I was a junior in college when that first issue published in 1992, it almost feels like I’ve been here the whole damned time. Mostly, though, it felt like a time to reflect on that history, my role in it, and my goals each day. If you missed the link above, here it is: Happy Anniversary to Us!

Thanks again for reading and interacting with Response!

Jun 21

Response May: ‘Modern’ Business Partnerships

Response May 2016When we finished posting the June issue of Response online yesterday, it was a rude awakening to realize I’d yet to recap our May issue here on the blog. With a cover story about e-commerce start-up Touch of Modern, the issue also includes a look at the business solutions space, the spring edition of our semi-annual media buying & planning guide, and our annual Cable Network Directory. Here’s some more on these and a few other items which you should note:

  • The cover story on Touch of Modern has its roots in a meeting during the eTail West trade show in Palm Desert, Calif., in late February. There, I connected with the company’s PR lead, Ashley Cummings, and one of its four founders, Jonathan Wu. Immediately intrigued by the 4-year old company’s focus on the online male shopping market and the back story of its four co-founders, I worked with Cummings to bring the company’s VP of marketing, Matt Gehring, to April’s Response Expo as a speaker. At the same time, Cummings was quick to jump on the opportunity when my original May cover story fell through, getting me on the phone quickly with not only Gehring, but two of the other co-founders, Jerry Hum and Dennis Liu. The resulting story touches on some of the most cutting-edge performance-based marketing tactics — and powerful results — that we’ve discussed in Response. If you missed it above, here’s the link: A Modern Flash
  • During the past 18 months, our coverage of the business solutions space has mirrored its ascent as a key group utilizing performance-based marketing — recall our cover features on such leaders as Vistaprint, Wix, Boingo Wireless, and Square. This month, freelancer Doug McPherson takes a look at the wider space and how it is reaching and servicing small businesses and consumers alike. Using online and offline media — and relying heavily on the data those interactions drive — business solutions marketers like Weebly and Pagemodo are carving out big time success. If you missed the link above but want to check out the story, click here: A Wiz at Biz
  • The spring edition of our ongoing media buying & planning guide feature usually includes thoughts from leaders on the network and MVPD side of the business. And it also includes our annual Cable Network Directory, which shares demographic and contact information from major national TV media outlets with our readers. This issue’s edition is no different. The feature story focuses heavily on changing how changing TV technology, as well as the ongoing presidential campaign, is affecting the media landscape. Meanwhile, this year’s Directory is our biggest ever — nearly 140 outlets are included. If you missed them above, here are links to the feature and to the directory:
  • This month’s Field Reports section is notable for its look back at April’s Response Expo. From the opening keynote by famed World Trade Center wire walker Philippe Petit to the closing night soiree at SeaWorld San Diego, we were thrilled to host more than 3,000 performance-based marketers once again for networking, education, and a lot of fun. (Also, don’t miss a chance to look back in the Expo in photos: a 2-page spread on the event makes up this month’s “But Wait, There’s More” seHaire Moderates at Response Expoction). While I do love holding that printed issue of Response in my hand at the end of each month, when it comes to job satisfaction, there’s nothing like the rush of receiving the personal thanks and congratulations we’ve been lucky to earn through these first 10 Expos. We look forward to returning to San Diego with everyone next April. If you missed the link to the news wrap above, here it is once again: Field Reports May 2016
  • Our monthly direct response TV and radio media billings return to the short-form DRTV space for fourth-quarter 2015 results. And — like many of you, I presume, when it comes to this market — I’m ready to kiss 2015 goodbye. Kantar Media‘s shift in measuring the Hispanic media space — and the major reduction in estimated Hispanic media spending it engendered — was the overwhelming reason that the year’s results for the short-form space showed a 26.3-percent decrease. In fact, more than $3 of every $4 lost in 2015 was attributed to a major rollback in Hispanic media spending. For a full look at 4Q 2015 short-form DRTV media billings, click here: Kantar Measurement Shifts Push 2015 Short-Form DR Billings Off a Cliff
  • Finally, when I wrote my Editor’s Note piece for this issue, I was in a rather bad mood. Fortunately, aside from a single line referring cryptically to the reason for that mood in the story’s next-to-last paragraph, I was able to turn that negative feeling into a positive look at how partnerships can be a wonderful driving force in both our business and personal lives. If you’ve read this piece before reading this post, let me know if you had any idea that I actually was incredibly angry right before writing this column. I’d love to hear about it. If you missed the link above, click here to check it out: The Power of Partnership

Thanks again for reading and interacting with Response!