Mar 08

Response February: Building, Engaging, and Maintaining Responsibility

It’s been a little more than two weeks since the February issue of Response hit the web and began delivering to mailboxes. With a cover story on house-and-home e-tailer Build.com, part two of our four-part series on the consumer journey, and feature on the digital goods market, this compact issue packs a serious informational punch. For more on how we pulled it together, read on:

  • I was first introduced to Marshal Downey, our cover guy and interviewee for this feature on Build.com, during the run-up to Response Expo 2016. The first connection came from Hawthorne’s Karla Crawford Kerr — a valued ally in the business and now member of our DRMA Education Committee. Though we haven’t been able to nail Marshal down as a speaker for the Expo, we eventually locked him in for this interesting look at how the now-17-year-old e-tailer has grown its customer base via online and offline outreach — as well as impeccable customer service. One of the youngest cover subjects in years (all of 13 years old in 2001 — when I took the editorial helm of Response), Downey is wise beyond his years when it comes to omnichannel marketing. If you missed the link to the story above, here it is once again: Not Your Average Home Expansion
  • The second of our four-part “Consumer Journey” series leading into April’s Response Expo — which will feature a six-session track on the topic — focuses on engagement. My belief in the consumer journey as the centerpiece of the Expo was further confirmed last week when I attended the annual eTail West show in Palm Desert, Calif. Various facets of the consumer journey were the focus of nearly every conversation on the show floor, at the parties, and on the educational stage. Key freelancer Nicole Urso Reed is handling the series. In this issue, she caught up with representatives of 2016 DRMA Marketer of the Year finalists Nutrisystem and Vistaprint, Response Advisory Board member Peter Koeppel, and PR/social media expert (and DRMA Education Committee member) Lindsey Carnett. In case you skipped the link above: The Power of Attraction
  • Our annual look at the digital goods space explores the depth and the breadth of what “digital goods” can be: movies, gambling, eCards, meditation, books, Wi-Fi, web design, music, dating — and more. Our Pat Cauley spoke to leaders from JibJab, Wix, Boingo (all past Response cover subjects) and more for this in-depth piece on what’s working, what’s not, and what’s new in marketing in this young but exploding vertical. Here’s that story link again: The Digital Boomtown
  • Our monthly direct response TV and radio media billings return to the short-form DRTV sector for third-quarter 2016 results. After seven consecutive quarterly losses, short-form DRTV finally bounced back — if only slightly. A $4.3 million increase (less than 1 percent higher than 3Q 2015 results)  The network and spot TV markets continued to shine in short-form, helping make up for Hispanic’s continuing struggles. For a full look at 3Q 2016 short-form DRTV media billings, click here: A Ray of Light for Short-Form DR Billings
  • Other key items in this month’s issue include:
  • Finally, in my Editor’s Note column, two moments inspired some thoughts on the ongoing — and perhaps growing — controversy surrounding consumer privacy and data security. One phone call and one intriguing article helped prompt this piece — one that includes references to Voltaire, Spider-Man, and the Bible (all in a single sentence)! If you missed the link above, here it is: Data and Targeting, and Power and Responsibility

Thanks again for reading and interacting with Response!

Jun 21

Response May: ‘Modern’ Business Partnerships

Response May 2016When we finished posting the June issue of Response online yesterday, it was a rude awakening to realize I’d yet to recap our May issue here on the blog. With a cover story about e-commerce start-up Touch of Modern, the issue also includes a look at the business solutions space, the spring edition of our semi-annual media buying & planning guide, and our annual Cable Network Directory. Here’s some more on these and a few other items which you should note:

  • The cover story on Touch of Modern has its roots in a meeting during the eTail West trade show in Palm Desert, Calif., in late February. There, I connected with the company’s PR lead, Ashley Cummings, and one of its four founders, Jonathan Wu. Immediately intrigued by the 4-year old company’s focus on the online male shopping market and the back story of its four co-founders, I worked with Cummings to bring the company’s VP of marketing, Matt Gehring, to April’s Response Expo as a speaker. At the same time, Cummings was quick to jump on the opportunity when my original May cover story fell through, getting me on the phone quickly with not only Gehring, but two of the other co-founders, Jerry Hum and Dennis Liu. The resulting story touches on some of the most cutting-edge performance-based marketing tactics — and powerful results — that we’ve discussed in Response. If you missed it above, here’s the link: A Modern Flash
  • During the past 18 months, our coverage of the business solutions space has mirrored its ascent as a key group utilizing performance-based marketing — recall our cover features on such leaders as Vistaprint, Wix, Boingo Wireless, and Square. This month, freelancer Doug McPherson takes a look at the wider space and how it is reaching and servicing small businesses and consumers alike. Using online and offline media — and relying heavily on the data those interactions drive — business solutions marketers like Weebly and Pagemodo are carving out big time success. If you missed the link above but want to check out the story, click here: A Wiz at Biz
  • The spring edition of our ongoing media buying & planning guide feature usually includes thoughts from leaders on the network and MVPD side of the business. And it also includes our annual Cable Network Directory, which shares demographic and contact information from major national TV media outlets with our readers. This issue’s edition is no different. The feature story focuses heavily on changing how changing TV technology, as well as the ongoing presidential campaign, is affecting the media landscape. Meanwhile, this year’s Directory is our biggest ever — nearly 140 outlets are included. If you missed them above, here are links to the feature and to the directory:
  • This month’s Field Reports section is notable for its look back at April’s Response Expo. From the opening keynote by famed World Trade Center wire walker Philippe Petit to the closing night soiree at SeaWorld San Diego, we were thrilled to host more than 3,000 performance-based marketers once again for networking, education, and a lot of fun. (Also, don’t miss a chance to look back in the Expo in photos: a 2-page spread on the event makes up this month’s “But Wait, There’s More” seHaire Moderates at Response Expoction). While I do love holding that printed issue of Response in my hand at the end of each month, when it comes to job satisfaction, there’s nothing like the rush of receiving the personal thanks and congratulations we’ve been lucky to earn through these first 10 Expos. We look forward to returning to San Diego with everyone next April. If you missed the link to the news wrap above, here it is once again: Field Reports May 2016
  • Our monthly direct response TV and radio media billings return to the short-form DRTV space for fourth-quarter 2015 results. And — like many of you, I presume, when it comes to this market — I’m ready to kiss 2015 goodbye. Kantar Media‘s shift in measuring the Hispanic media space — and the major reduction in estimated Hispanic media spending it engendered — was the overwhelming reason that the year’s results for the short-form space showed a 26.3-percent decrease. In fact, more than $3 of every $4 lost in 2015 was attributed to a major rollback in Hispanic media spending. For a full look at 4Q 2015 short-form DRTV media billings, click here: Kantar Measurement Shifts Push 2015 Short-Form DR Billings Off a Cliff
  • Finally, when I wrote my Editor’s Note piece for this issue, I was in a rather bad mood. Fortunately, aside from a single line referring cryptically to the reason for that mood in the story’s next-to-last paragraph, I was able to turn that negative feeling into a positive look at how partnerships can be a wonderful driving force in both our business and personal lives. If you’ve read this piece before reading this post, let me know if you had any idea that I actually was incredibly angry right before writing this column. I’d love to hear about it. If you missed the link above, click here to check it out: The Power of Partnership

Thanks again for reading and interacting with Response!

Dec 23

Response December: Boingo, Radio, and Creating a Better Conversation

Response December 2015I’m closing up shop for the holidays here at Response today — and one of the last things on my to-do list is this blog post recapping our recently delivered December issue. It’s a pretty power-packed edition of the magazine, with our cover feature on Boingo Wireless, stories on the consumer electronics space, the advancement of over-the-top (OTT) TV, a second annual look at the 2016 media calendar, and a Web exclusive feature on DR radio. So, without further ado, let’s jump into the issue!

  • In a fortuitous bit of personnel change, long-time Response PR contact Lauren de la Fuente (formerly of Pearl Street Marketing) joined L.A.-based Boingo, a global leader in enhancing wireless access for consumers, during the summer. After chatting through the early fall, it became clear that a cover feature on the business’ B-to-C and B-to-B marketing efforts would make a lot of sense for our readers. I visited the company’s new digs near Brentwood in late October for an in-person interview with CMO Dawn Callahan and VP of consumer marketing Scott Ewalt — as personable and thoughtful a duo as I’ve come across in recent times. Boingo’s marketing story is much deeper than I imagined from my touches with their services as a consumer — if you travel half as much as I do, you’ve experienced Boingo’s wireless services at an airport. If you missed the link above, and want to read more about the business, click here: A Spring in Their Steps
  • For the second year in a row, we’ve teamed up with Irvington, N.Y., media agency Lockard & Wechsler Direct to take a look at the 2016 media calendar. Chock full of the biggest TV events for marketers of all types to consider, the timeline also includes analysis from Eddie Wilders, LWD’s senior vice president of research and analytics. Eddie’s done2016 stellar work for Response over the years, contributing in the past to our E-newsletters and website. His expertise works well with this timeline piece. If you missed the link above but want to check it out, click here: ‘You Are Looking Live …’
  • A piece that got held from the print edition for space, our Web exclusive on DR radio talks about a media outlet that’s been discounted by marketers in recent years but that’s enjoying a major comeback due to its reach and technological expansion. Leaders in the space — and impartial analysts — are all saying the same thing: radio’s audience is bigger than ever and its segmentation allows marketers to drill down to reach certain demographics even more clearly than TV. If you missed the link above, click here: Radio Rising
  • Our monthly direct response TV and radio media billings recap backs up the positive vibes in our radio feature, as DR radio’s 2015 second-quarter results were the outlet’s best in eight years. National spot radio, long an afterthought, saw its total billings expand 10-fold compared to 2Q 2014, helping the radio market jump more than 29 percent overall. Additionally, success in the household and drug-and-toiletry categories drove the expansion. For a full look at 2Q 2015 DR radio media billings, click here: DR Radio Billings Register Best 2Q Since 2007
  • Finally, in my Editor’s Note, folks who know my snarky, sarcastic side might be shocked at my end-of-the-year plea for a better informed and more collegial conversation around Response‘s content and, well, everything else online. Yes, unfortunately, “Don’t Read the Comments” has moved from an amusing aside to a hardened rule around these parts. Can we hope for better? Can we create a better conversation? As a voracious consumer of news and social media, I certainly hope so. If you missed the link above, here’s my take — and a call to action — on the topic: ‘Don’t Read the Comments’: A Commentary

Thanks again for reading and interacting with Response! Happy Holidays and all the best in 2016!