Mar 30

Response March: Housewares Legends and Consumer Journey Lessons

The March issue of Response hit the web and began delivering to mailboxes around St. Patrick’s Day — and had a nice splash at both the International Home+Housewares Show and our own DRMA Chicago Reception on March 20. This month, we reached back to our roots in the As Seen On TV space for a rare cover feature on an old-school DRTV marketer — Top Dog Direct. In addition, there’s part three of our four-part series on the consumer journey, a feature on the housewares and hardware markets, and our most recent Response Advisors Forum feature, which takes on questions about consumer privacy and data security. For more on how the March issue emerged, read on:

  • If you’ve been around the DRTV business for any appreciable amount of time, you’ve likely met Bill McAlister, president and CEO of Trevose, Pa.-based Top Dog Direct. He’s been a fixture in the As Seen On TV world since he arrived at HSN in the 1980s. And his group of companies, which were united under the Top Dog umbrella a couple of years ago, have been responsible for a series of DRTV-to-retail hits: Urine Gone; Mighty Putty; the Sobakawa Cloud Pillow; Tag Away; and the BeActive Brace — among many others. Many of those hits have been in the housewares space, which is why Top Dog always has a major presence at the Housewares Show in Chicago every March — so the timing on this piece couldn’t have been better. It was a pleasure to interview McAlister — he’s engaging, funny, and one of the most open interviewees I’ve worked with in years. If you missed the link to the story above, here it is once again: Big Bark, Bigger Bite
  • The third of our four-part “Consumer Journey” series leading into April’s Response Expo — which will feature a six-session track on the topic — focuses on the purchase. When a consumer becomes a customer is a clear moment of truth for any marketer — but much more goes into that moment than meets the eye. Technology plays a key role in making consumers comfortable enough to go through with the purchase — especially safe payment processing for increasing digital purchases. Key freelancer Nicole Urso Reed has done a great job handling this series, and in this issue, she caught up with payment processing experts Vantiv, online marketer Adore Me, and agency head (and Response Advisory Board member) Doug Garnett of Atomic Direct. In case you skipped the link above: Paid in Full
  • As our annual look at the housewares and hardware spaces notes, the housing market is booming once again — which means housewares and hardware marketers are working hard to keep pace with consumer demand. Whether major marketers will full lines of product, or a “Shark Tank”-funded startup, these verticals remain two of the healthiest in the performance-based marketing world. Here’s that story link again: Marketing House & Home
  • Seven members of our Advisory Board took part in the first of four quarterly roundtable features that will appear in the pages of Response in 2017. This quarter’s topic is a hot one: data security and consumer privacy. Capitalizing on all the incredible data available today — while respecting and protecting consumers’ desires — is one of marketers’ defining efforts in this era. What do our Advisory Board members thing? Just in case you missed it above, here’s story link again: Keeping Consumers Safe, Secure, and Satisfied
  • Our monthly direct response TV and radio media billings return to the DR radio sector for third-quarter 2016 results. And unlike recent DRTV results, the audio medium is riding a hot streak. DR radio rounded out a full four quarters of increases by jumping more than 37 percent in 3Q 2016. In fact, the total of more than $18.5 million marked the second-best third-quarter results reported in Response since we teamed with Kantar Media in 2004. For a full look at 3Q 2016 DR radio media billings, click here: DR Radio Billings Pick Up Speed in 3Q 2016
  • Other key items in this month’s issue include:
  • Finally, my Editor’s Note column delves into the increasing interest — at events, in trade publications, and elsewhere across the performance-based marketing landscape — in the post-purchase facets of the consumer journey. Timely, don’t you think? If you missed the link above, here it is: A New Focus on the Back End of the Journey?

Thanks again for reading and interacting with Response!

Aug 12

Response July: Zumba’s Success, Processors Profess, Billings Recess

Response JulyMuch to the dismay of our error-prone printers, the July issue of Response has been available online for more than two weeks now, though I know it just started hitting many of your mailboxes last week. Let’s take a look at the issue, including the cover feature on the geniuses behind fitness behemoth Zumba, our annual look at the entertainment market and more.

  • When Alberto Perlman teamed with legendary trainer Beto Perez and fellow entrepreneur Alberto Aghion in 2001 to bring Perez’s workouts from their birthplaces of Colombia and South Florida to the world, there was no way they could have known that Zumba Fitness would become the world’s largest fitness brand. But, it has — with customers in 180 countries, more than 25 million DVDs sold and more than 200,000 fitness locations worldwide offering Zumba workouts. It’s also been a story I’ve been digging to tell in the pages of Response for some time now. Finally, thanks to Brian Comstock, the company’s DR marketing guru, and Aly Robins, its PR leader, we were finally able to track down the fast-moving Perlman for this exclusive feature. If you missed the link to the story above, here it is once again: The Zumba Revolution
  • As the average consumer’s options for entertainment expand — all the way to watching (and perhaps buying from) an online video on the smartphone in the palm of your hand — the options that same expansion have given marketers have served only to add to the fragmentation of the consumer base? What to do? Well, no one has all the answers, but Pat Cauley put together a strong piece for us that touches on multi-screen engagement, content distribution and data management. If you didn’t click the link above, here’s another chance: Entertainment Epiphanies
  • Our DRMA Spotlight feature returned in July — after a brief hiatus — as payment processing leader Vantiv opted to tell its story to fellow DRMA members and Response readers. Elizabeth Rector, Vantiv’s senior vice president and general manager, spoke about the 40-year-old business, perhaps best known to our readers as the company that bought long-time direct response processing leader Litle & Co. about two years ago. For more on Vantiv and its focus on customer service and technological solutions, click here: The Vantiv Advantage
  • Hopes for a flying start in 2014 media billings results didn’t last long. Unfortunately, first-quarter 2014 direct response TV and radio media billings got off to another slow start — after a generally dismal 2013 — in the long-form DRTV market. First-quarter billings eerily mirrored results in 1Q 2013, as the long-form space lost $24.2 million (9.2 percent). This drop caused 1Q long-form billings to slip below the quarter-billion dollar mark for the first time in 10 years. Positives were limited — time slots purchased only fell by 1.1 percent, as the cable market rebounded from some of its 2013 issues — but we won’t know what direction the long-form space is truly headed until 2Q results come in. For now, to take a deeper look at 1Q 2014 long-form DRTV billings, click here: The Struggle Continues for Long-Form in 1Q 2014
  • Finally, this issue includes various takes on the role of payment processors in the direct, digital and data-driven marketing space (beyond the DRMA Spotlight on Vantiv, there was also a short feature on the space, as well as a column about fast-paced changes in processing). Therefore, it should be no surprise that my Editor’s Note touches on the truth that “if consumers know about your payment processor … something’s likely gone wrong.” To read my full take, here’s the link once again: Wherever the Order Comes From, It’s Still About Getting Paid

Thanks again for reading and interacting with Response!