Apr 06

Response March: Bubbles Only the Beginning of a Bevy of Bylines

Response March 2018Response‘s March Issue debuted in print at our DRMA Chicago Reception on March 12 and was online by that week’s end. After one planned cover story fell out in late January, we did far better than we could have expected while scrambling to backfill: the issue’s cover feature offers an interview with SodaStream‘s Matti Yahav, timely given March’s annual International Home + Housewares Show. Our inaugural commerce spotlight feature — as part of our new editorial calendar focus on quarterly updates on media, technology, and commerce — looks, of course, at Amazon. The issue also offers a story on the latest marketing shifts in the housewares and hardware markets, a Response Advisors’ Forum roundtable about the future of TV, and a DRMA Spotlight story on the changing of the guard at Lincoln Media Services. We also take a look at 3Q 2017 DR radio media billings, and four contributed columns share some solid opinions. Here’s how the issue came together.

  • After losing my scheduled March cover story in late January, I started scouring our research partners’ rankings and listings for recent campaigns having success in the housewares space. We always try to get a housewares marketer on the cover in March due to the Housewares show and our long-term tradition of hosting a networking event during the show. SodaStream was one name that popped up a number of times that afternoon, and after searching for the company’s press releases, I came across a PR contact with a familiar name — Stephanie Goldman of The Pollack Group. Turns out, as Stephanie noted in her quick response to my email query, that the name was familiar because we’d done some work together during her time at Steinreich Communications, another New York-area agency. The good fortune that strikes when you network, eh? Stephanie and the SodaStream team were excited about the possibility and the story is one that ended up focused on the marketer’s brand refresh as an environmentally conscious, healthy sparkling water brand. Before I go on any more, if you missed the link above, click here: A Sparkling Success
  • Freelancer Pat Cauley handled our first commerce spotlight feature, which looks at how different marketers are attacking the opportunity to drive brand and sales on the behemoth that is Amazon. From an independent start-up, to an established As Seen On TV marketer, to a broker that groupsindependent products under its own Amazon shop, the piece shares a bit of what marketers can expect when trying to sell on Amazon today. Want to hear more from these folks? You can, at MTC Expo on Wednesday, April 25 at 3:20 p.m., in a session entitled Making Amazon Work. For now, though, if you missed the link: Unpacking Amazon
  • Our freelancer Bridget McCrea takes a dive into the housewares and hardware spaces — long-time evergreens for direct-to-consumer success. What’s affecting them today? Well, Amazon (of course) plays a
    Raised Chicago March 2018

    The view from our DRMA Chicago Reception on March 12.

    major role, but so too does the country’s real estate and housing boom. What’s working and what’s not? Here’s that link again: ‘Wares in Demand … Everywhere

  • Seven members of our Response Advisory Board responded to a set of questions about the future of television in our first quarterly Advisors’ Forum of 2018. Addressability, shifting video consumption, industry consolidation, SVOD providers’ investments in content — all of these topics and more are discussed in the online version, which features our advisors complete and unabridged answers. Miss the link? Here you go: Far From Crystal Clear
  • With Amanda Jones taking the helm from founder (and father) Gary Jones, the time was right to catch up with the team at DRMA-member company Lincoln Media Services for a DRMA Spotlight story. Gary Jones, who founded the media business two decades ago, is ready to focus on his long-time interest in aviation, but he’s been working with Amanda to prepare her to take the company’s reins for a number of years. What does the transition mean? Find out: From Father to Daughter, 2 Decades of Success
  • Third-quarter 2017 DR radio media billings are highlighted in our monthly direct response TV and radio media billings research. For the third consecutive quarter, our partner Kantar Media says the radio space slipped, this time by a surprising 42.6 percent, leaving DR radio with its lowest third-quarter spend in four years. Continuing losses in the local radio sector remain concerning. For a full look at 3Q 2017 DR radio media billings, click here: Third Quarter Is 2017’s Worst Yet for DR Radio Billings
  • The March issue also offers a quartet of contributed columns:
  • Finally, my Editor’s Note column jumps from a pair of divergent customer service experiences during my recent travels. The idea: how one good — or bad — experience can change a customer’s perspective, for a long time to come. Interested? Click here: A Single Experience Can Lose a Long-Time Customer, or Gain a New One

Thanks again for reading and interacting with Response!

Apr 13

Response March: Vistaprint’s Vision, Housewares Galore and a New Spotlight

Forgive me for my tardiness, but the March issue of ResponseResponse Digital March went live less than a week before my wedding and 2-week honeymoon to Fiji — so, honestly, getting this post up took a pretty deep back seat to all of that. When I returned to work a little more than a week ago, it was right into the teeth of planning for next week’s Response Expo. However, late this afternoon, I had a chance to dig into the issue for my regular look at some of the back story behind some key pieces in the issue.

  • This month’s cover feature on Vistaprint, the now well-known online business services provider, came to us via our link with media agency Havas Edge. For years, the presenting sponsor of Response Expo‘s keynote address, Edge and its leader, Steve Netzley (a member of Response‘s Advisory Board), are not only key partners for us but also one of the leading media agencies in the direct, digital and data-driven world. Netzley connected me directly with Peter Tardif, Vistaprint’s director of North American channels and markets, in fall 2014. His company’s story of utilizing offline media to drive response to Vistaprint’s website is one that’s becoming more and more familiar to readers of Response. Next week, Expo attendees interested in hearing more about Tardif’s work at Vistaprint will have the opportunity to see him as part of a panel discussion on Wednesday, April 22 at 3 p.m. If you missed the link above, here it is again: Getting Down to Business
  • As usual, our March issue was timed out to take part in bonus distribution opportunities at the International Home+Housewares Show in Chicago — as well as our very own DRMA reception during the event. With housewares continuing to be a crucial category for marketers and service providers in our world, we took our annual look at what’s hot and happening in the space — from both a product and a method standpoint. Not surprisingly, digital continues to expand its influence among housewares marketers big and small. If you didn’t click the link above, here’s another chance to read the story: Moving Housewares
  • The March issue also marks the return of our DRMA Spotlight section after a few months off, as DRMA member Swipe Payment Solutions joined us for a Spotlight Update Q&A. Now chief operations officer for the payment processing company, Curtis Kleinman is well-known in the direct response space for his tireless networking efforts. If you missed the link above and want to catch up with what’s new at Swipe, click here: DRMA Spotlight: Processing the Right Answers for Clients
  • Our monthly direct response TV and radio media billings update focuses on third-quarter 2014 DR radio results, which were shockingly good. With a 50-percent jump over 2013’s 3Q numbers — pushed mainly by the network radio outlet and the “Drug and Toiletry” category — these third-quarter results were the best in the DR radio market since the middle of the past decade. For a deeper dive into 3Q 2014 DR radio media billings, click here: 3Q 2014 DR Radio Media Billings Spike 50.3 Percent
  • As noted in last month’s blog post, February marked the debut of for our new exclusive research page provided via a partnership with DRMetrix. I’m of such a strong opinion on the power of this new research that I decided to cover it once again in my Editor’s Note column this month. For years, research in direct response television has been hampered by a number of blind spots and a lack of technology. DRMetrix truly takes some major strides in shining a light on some of those long-term dark spaces. In case you missed the link to the piece, here it is once again: Introducing the ‘Metrix’ System: New Research for All Marketers Using DR

Thanks again for reading and interacting with Response!

Feb 22

Response February: Eyes on the Prize, Party Time in Chicago, and HOF Inductees

RES0213_CV1The February issue of Response is now available online. From an intriguing look at an old-school direct marketer that’s transitioned with the digital times to the announcement of the inaugural class of the DR Hall of Fame, let’s take a look at some of the key pieces to the issue!

  • Our cover feature on one of direct marketing’s longest running success stories — Publishers Clearing House — saw its genesis from a meeting request at last October’s DMA show in Las Vegas. Let this be a lesson, vendors and agencies (or PR reps of vendors and agencies): if your clients are willing to powerful success stories, Response is interested in helping tell them! Of course, most everyone knows PCH today from their legendary “Prize Patrol” TV spots, where a giant check and some crazy balloons are presented to an unsuspecting sweepstakes winner at his or her front door. What you may not know is that PCH has ridden its history in direct mail and DRTV to massive heights in the digital direct response space, thanks to the work of Josh Glantz and his team. Here’s the link again, if you missed it above: PCH Wins All Day Long
  • There are two items of note in our Field Reports (aka, news) section this month. One is an exclusive Q&A with Mercury Media CEO John Barnes about his company’s recent addition of iMarketing, a full-service digital agency, under the Mercury umbrella. The other is the announcement of our annual DRMA Chicago Reception, during next month’s International Home + Housewares show. The event is slated for Monday, March 4, at the Vertigo Sky Lounge, and, yes, contrary to the printed information, there’s still time to RSVP. Check out these stories and more DR news here: Field Reports February
  • In other DRMA news, Los Angeles-based Dial800 is the subject of this month’s DRMA Spotlight feature. We’ve been working with Scott Richards and James Diorio, the powerful duo behind this DR technology leader, for a few years now. They combine wisdom, work ethic and passionate belief in the services they’re providing professionals in the DR industry. To watch the video Dial800 has provided to go along with the Spotlight story, click this link: DRMA Spotlight Video on Dial800 or check out the print story here: Cracking the Code
  • Our latest analysis of the DR industry’s quarterly media billings results circles back to short-form DRTV billings’ 3Q results. Mirroring its long-form counterpart, while third-quarter was by far the weakest quarter of 2012 so far, the real story is that results stayed even with the same quarter of 2011, helping the overall outlook for 2012 remain solid. Since DRTV media in 3Q faced a huge Summer Olympics, as well as a building presidential campaign, there was some fear of a big drop. With a decent fourth-quarter performance, 2012 should end up as a second consecutive year of growth for direct response television media. For a full look at all the categorical and outlet results, here’s the link: Short-Form DRTV Billings Battle to Break Even
  • Finally, my Editor’s Note breaks the story of our newest addition to the Response family: the Direct Response Hall of Fame. With nine inductees in the initial class selected by the Response Advisory Board, myself and our publisher, John Yarrington, the group represents the best of the past, present and future of direct response marketing. You will have the chance to salute these industry greats on the afternoon of Thursday, April 4, at the Induction Ceremony on the Expo Hall Floor at Response Expo. Don’t miss it! And, if you missed the link to my the column above, here it is once again: Welcome to the Inaugural Inductees of the DR Hall of Fame

Thanks again for reading and interacting with Response!